Returns
Returns Information
Return Policy
We will happily accept returns for merchandise purchased on shopetoi.com and postmarked within 30 days of delivery.
All items must be in new condition: unworn, unwashed, unused, and undamaged with original tags and packaging. Items with obvious use, missing accessories, makeup, animal hair, dander, deodorant, perfume, or product stains may be subject to refusal. Red-lined sale items and gift cards are considered final sale and cannot be returned for a refund. Original shipping is also non-refundable.
Refunds
All refunds are issued to your original payment method. Refunds cannot be issued to alternate credit cards or different forms of payment. You will receive an email notification from ETOI once your return has been processed completely. We are also unable to refund any original shipping charges.
Return Process
To start your return, please fill out the return form below. Once completed, we will send you instructions on where to mail your return items and a pre-paid return label (U.S. orders only). If you choose to use to use our pre-paid return label, we will deduct $5.95 for shipping. Unfortunately, we are not able to offer free returns at this time. Please allow up to 1 business day. You are also welcome to use the shipping method of your choice instead of our return label. Please make sure package all merchandise in original packaging and include the original packing slip.
Returns Form
In the Message box below, please make sure to include your Order #, SKU of item(s) being returned, and reason for return.
Need help? We’ve got you! Our customer service team is dedicated to provide a great shopping experience and happy to help answer any questions you may have. Please contact us here and we will do our best to assist you.
Before arranging a return
Start by reading the return information supplied for your order. Check the item, the order reference, and any conditions or steps shown on the store page. Policies can depend on the item and the order, so use the details associated with your purchase rather than relying on general assumptions.
Keep the original packaging where practical and take note of the condition of the item before sending a request. If something arrived differently from what you expected, describe the issue clearly and include the item name. Avoid placing sensitive payment information in a message.
If you need help interpreting the information, use the contact page. Questions about delivery are covered on the shipping and delivery page, and payment questions are summarized on order payments.
Review the store terms that apply to your purchase before taking action.